All companies lose customers. In general, more than 15% of transactions are affected – every month. We boost customer loyalty at leading e-commerce companies.
The zenloop plugin for WooCommerce automates three key business processes:
1. Immediately detect unhappy, churning customers
2. Detect churn motives and alert stakeholders
3. Win back customers through personalized actions
By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.
With our software, you can measure customer retention and predict business growth.
Our benefits include:
– Achieve high response rates thanks to individual integration and optimized usability
– Configure alarm systems and immediately forward critical topics internally
– X-ray customer comments with smart labels and identify churn drivers
– Target critical voices based on your customer feedback and respond immediately
– Benefit from free referrals of your loyal promoters
– Motivate your employees with visualized real-time feedback
When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback.
With the zenloop extension, you can
– Create customized surveys within a few minutes
– Use platform data to schedule NPS surveys via zenloop
– Trigger on-site NPS surveys on your order-success-page
– Trigger email NPS surveys after product delivery
– Keep track with automated feedback analyses and reports
Smooth feedback analysis
“With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.”
Jens Griebler (Deichmann) Head of CRM
Expand customer centricity
“Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.”
Julia Bösch (Outfittery) Chief Executive Officer
Fully automated NPS
“The easiest way to implement and roll out the entire Net Promoter System from A to Z – fully automated.”
Nana Lohmann (Shopapotheke) Chief Marketing Officer
You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish.
Text analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.
The user interface is in English or German.
Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:
Take these few steps to connect your WooCommerce store to zenloop’s NPS feedback platform:
– Create a zenloop account
– Create a survey via “our email” and/or “website embedded”
– Download the plugin on the official WooCommerce site
– Install the plugin on your WordPress admin site
– Connect the WooCommerce plugin with zenloop
– Configure the WooCommerce plugin
Please find a more detailed description here.
Do I need to sign up for zenloop’s service?
Yes. You need to create a zenloop account to connect a WooCommerce shop.
Does zenloop offer a free trial?
Yes. We offer a 15-day free trial period with unlimited zenloop features access and feedback responses.
What does zenloop cost?
We offer a simple pricing for any company stage. Start for free. Send unlimited surveys. Pay only for responses: https://www.zenloop.com/en/pricing
What is the Net Promoter Score (NPS)?
The Net Promoter Score (NPS) is the most popular method to measure feedback and customer loyalty. NPS correlates with revenue growth and is used by ⅔ of Fortune 1000 companies in the US. More details on the methodology can be found here.
How do I open a zenloop account?
Go to zenloop’s homepage: www.zenloop.com and click on “Test zenloop” to get to the register page.
Just enter your company credentials and click “Create account”.
When will the delivery survey email be sent?
We send our email to survey your delivery 5 days after an order. You can adapt that timing within the code.
Can I customize the survey design?
Yes, you can customize your survey. Pls go to zenloop and open the “Unterstand” section. Choose your survey and click on “Edit survey”. You can customize a new survey by choosing “our email” or “website embedded” as a survey channel within the “Listen” section.
Can I customize the survey question?
Yes and no. You can change the question subject. However, it is important to stick to the NPS question methodology: “How likely would you recommend [brand / process] to a friend or colleague?” Why? Because the question type “Would you recommend XYZ to a friend?” aims to measure customer loyalty. People only recommend a brand/service, if they are satisfied and emotionally connected with it. If both is true, they become loyal customers.
It’s not working
If you have problems with the zenloop for WooCommerce data sync, and have already tried to delete and reinstall the plugin, there are a few other possible causes:
Your setup doesn’t meet the minimum requirements. The WooCommerce plugin for WordPress requires PHP 7 or greater. We also recommend you update to the latest version of WooCommerce.
You have conflicts with your WordPress Theme or other plugins. You may need to switch themes, or deactivate all plugins except WooCommerce and zenloop for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts.
If you’ve tried our troubleshooting suggestions, but still have trouble with your sync, contact zenloop support. IMPORTANT: Please include the status report of your WooCommerce System and screenshots of your zenloop for WooCommerce plugin settings tab.
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You can now select in the backend:
– Which data should be send to zenloop
– At what time to send the survey
– The location of the survey on your website (top or bottom)
Added translations for German
WC 3.4.4 compatibility check
WC 3.3.4 and WP 4.9.5 compatibility check