Capi Agent

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An AI team for your store. Never sleeps. Never late. Never misses a chance.

Capi Agent puts an AI sales and support agent on your WooCommerce store. It answers your shoppers in their own language, day and night, from your real products and orders — and hands the conversation to your team when a person should take over.

This plugin connects your store to the Capi Agent platform in one step. You press “Connect with Capi Agent”, sign in and choose your brand, and the plugin does the rest: it creates the access key inside your own store, adds the chat to your storefront, and turns on cart tracking. No code to paste, no keys to copy.

What the agent does for your shoppers

• Answers product questions from your synced catalog — price, stock, variants, and comparisons of up to four products.
• Tracks orders — a shopper asks “where is my order?” and gets the real status from WooCommerce.
• Recommends products and suggests items that go well with what is already in the cart.
• Sends a ready buy link in the chat: the product goes straight into the cart, with its discount code applied, and checkout opens.
• Shares discount codes within limits you set — never above the caps you choose.
• Understands voice messages and replies in the shopper’s language: Arabic, English, Turkish and more.
• Hands over to a person when a shopper is frustrated or asks for one, and stays silent while your team member is answering.

Sales and recovery

• Abandoned carts are seen from the first item added, not only when a payment fails — WooCommerce alone cannot show you these carts.
• Cart reminders with a link that brings the shopper back to their own cart.
• Proactive chat that greets visitors on chosen pages, or a shopper who has left items in the cart.
• Revenue attribution — see which conversation, campaign or reminder led to a real order.

One inbox for every channel

Conversations from your website chat, WhatsApp, Instagram, Facebook Messenger and email arrive in one inbox. Your team can take over any conversation, add internal notes, assign it to a colleague and track response times.

Marketing that respects your customers

• Campaigns on WhatsApp and email with audience building, previews and A/B tests — every campaign waits for your approval before it is sent.
• Ready automations: welcome series, post-purchase follow-up, review requests, reorder reminders, win-back of inactive customers, and order status updates.
• Built-in consent and limits: opt-out handling in three languages, quiet hours, daily and weekly limits per customer.

You stay in control

• Choose how independent the agent is, with hard caps that override every setting.
• Discounts, refunds and cancellations above your limits wait for a person to approve them.
• Write your own rules and a knowledge base of answers — shipping, returns, payment methods — that the agent follows.
• The chat follows your brand colors, greeting and working hours.

Requirements

• WooCommerce.
• A Capi Agent account. New accounts start with a 14-day free trial; after that a paid plan is needed. See the plans at https://capiagent.com/en/pricing

What the plugin syncs

• Products — name, price, images, categories and stock.
• Orders — status, total, line items, discount, tax and shipping.
• Customers — from the billing details on their orders.
• Live carts — as they change, while cart tracking is on.

Languages

The plugin screen follows each user’s WordPress admin language and is fully translatable; the chat your shoppers see picks its own language from the visitor, independently of this setting.

Access

The plugin creates a single WooCommerce REST key named “Capi Agent”. You can see it and revoke it at any time under WooCommerce → Settings → Advanced → REST API. The key is handed to the platform once and is not stored in WordPress. Passwords and card details are never read.

External services

This plugin connects to the Capi Agent platform (https://capiagent.com), which is required for it to work.

Nothing is sent before you connect the store.

• On connecting: your site address, a WooCommerce access key the plugin creates, your store currency and time zone, and the WordPress, WooCommerce and plugin version numbers.
• On every storefront page, while the chat is enabled: the chat script (widget.js) is loaded from capiagent.com, and messages a visitor writes in the chat are sent to Capi Agent to be answered.
• On cart changes, while cart tracking is enabled: the cart contents and total, and the shopper’s name, email and phone when they are signed in or have entered them at checkout.
• Twice a day, and when you change a setting: a heartbeat confirming the plugin is still active, with the version numbers, time zone and your chat and cart-tracking settings.
• When you disconnect or delete the plugin: a request asking Capi Agent to end the connection.

The plugin suggests matching text for your own privacy policy under Settings → Privacy.

Terms of service: https://capiagent.com/en/terms
Privacy policy: https://capiagent.com/en/privacy